Unframe | Privacy Policy

In order to ensure transparency and give you more control over your personal information, this privacy policy (“Privacy Policy”) governs how we, Unframe Inc. (“Unframe”, “we”, “our” or “us”) use, collect and store personal information that we collect or receive from or about you (“you”) in connection with www.unframe.ai (the “Website”) and the provision of our product and services (the “Services”).

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We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to personal data. Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory rights, including your rights to a remedy or other means of enforcement

Table of contents:

What personal information we collect, why we collect it, and how it is used
How we protect and retain your personal information
How we share your personal information
Your privacy rights
International transfers of personal information
Use by children
Interaction with third party products
Analytic tools/ Cookies
Specific provisions applicable under California privacy law
Contact us

Unframe’s mission is to help companies increase productivity with AI-native software, natural language workflows and actionable AI insights. For the avoidance of doubt, Unframe is processing the Customer Information (as defined below) on behalf of the applicable customer. Therefore, the customer is responsible party for the security, integrity and authorized usage of Customer Information in the context of the Services and also for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Customer Information.

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Unframe has a contractual relationship with its customers. In the context of Unframe’s Services, the customer can input information (which may include personal data) in the form of prompts (“Customer Information”) to the Services. Customer Information is not regulated by this privacy policy, and this paragraph is provided only for transparency purposes. If you have any questions related to the Customer Information, please contact the customer directly.

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1. WHAT PERSONAL INFORMATION WE COLLECT, WHY WE COLLECT IT, AND HOW IT IS USED

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i. We process the following personal information:
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Information provided through the Website. When you use the Website, we collect and process full name, email address, phone number and the content of your messages.
Information provided through the Services. We collect personal information that you provide us with, including your full name, email address & password. We also collect the contact and billing information of our customers.
Information automatically collected. We automatically collect certain information through your use of Unframe's Services and Website, such as cookie, tracking technologies and similar identifiers (“Technologies”), your Internet protocol (IP) address, and other device identifiers that are automatically assigned to your device, browser type and language, geo-location information, hardware type, operating system, internet service provider and other information about actions taken through the use of the Services and Website.
Information from other sources. Unframe also obtain information about you from other sources, including publicly - or commercially- available information, and through third-party data platforms, partners and service providers.

ii. We process information for the following purposes:

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To allow you to make use of our Website. We will use your information to allow you to make use of our Website, including, (i) if you request a demo, we will use your personal data to process and answer your request for a demo; (ii) to answer your questions and to allow you to communicate with us (e.g., by using the Website chat); (iii) to analyze your use of our Website and to improve our Website; and (iv) to generally administer and improve the Services.
To provide you with the Services. We will use the information, including, without limitation, for the following purposes: (i) allow you to create an account; (ii) to provide you the Services and to process your requests; (iii) communicate with you about your use of the Services and for support purposes; (iv) fulfill any instruction and/or request made by you in the context of the Services; (v) send you push notifications and/or emails and notifications regarding your account or certain features of the Services, including, updates pertaining to your subscription, and related to the services we provide you with; (vi) to personalize your experience with our Services; (vii) to allow you to create more users and administrate your users; (viii) to generally administer and improve the Services; and (viii) to enhance the quality of our tools and conduct performance analyses.
For Administrative Purposes. Unframe use your information (i) to respond to your questions, comments, and other requests for customer support, or information, including information about potential or future services; (ii) to provide you with the Unframe Services; (iii) for internal quality control purposes; (iv) to establish a business relationship; and (v) to generally administer the Unframe Services;
To Market our Website and Services. We use personal information to market the Unframe Services. Such use includes (i) notifying you about offers and services that may be of interest to you; (ii) tailoring content, advertisements, and offers for you, including, targeting and re-targeting practices; (iii) conducting market research; (iv) developing and marketing new products and services, and to measure interest in Unframe's services; (v) other purposes disclosed at the time you provide information; and (vi) as you otherwise consent.
Security purposes. Some of the abovementioned information will be used for detecting, taking steps to prevent and prosecuting fraud or other illegal activity; to identify and repair errors; to conduct audits; and for security purposes. Information may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims.
De-identified and Aggregated Information Use. In certain cases, we may or will anonymize or de-identify your Information and further use it for internal and external purposes, including, without limitation, to analyze and improve Unframe services (including through the use of artificial intelligence) and for research purposes. We will use this anonymous or de-identified information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them and/or to develop new product features and improve existing offerings).
Cookies and Similar Technologies. We, as well as third parties that provide content, advertising, or other functionality on the Unframe Website and Services, use Technologies to automatically collect information through the Website and Services. We use Technologies that are essentially small data files placed on your device that allow us to record certain pieces of information whenever you visit or interact with the Website and Services. If you would like to opt out of the cookies and similar technologies we employ on the Website and Services, you may do so by blocking, deleting, or disabling them as your browser or device permits.

iii. The lawful bases we rely on for processing personal information are (if and when applicable):
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The data subject has given consent to the processing of his or her personal data;
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
Processing is necessary for compliance with a legal obligation to which the controller is subject; and/or
Processing is necessary for the purposes of the legitimate interest.

2. HOW WE PROTECT AND RETAIN YOUR PERSONAL INFORMATION
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Security. We have implemented and maintain reasonable technical, organizational and security measures designed to protect your information. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
Retention of your information. Your information will be stored until we delete our records, and we proactively delete it, or if you send a valid deletion request. Please note that in some circumstances we store your information for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, and/or (iii) if we reasonably believe there is a prospect of litigation relating to your information or dealings.

3. HOW WE PROTECT AND RETAIN YOUR PERSONAL INFORMATION
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We share your information as follows:
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The information Unframe gathers is shared with our partners and other third parties.
We also share information with our affiliated companies about you.
We use third party service providers to process your information for the purposes outlined above, including, without limitation:
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1. With cloud service providers for hosting purposes;
2. With websites and web content creation platforms in order to help us manage our Website;
3. With email providers, marketing, CRM, other similar tool providers;
4. With artificial intelligence tools and features; and
5. With analytic companies, in order to help us understand and analyze information we collect in accordance with this policy.
To the extent necessary, with regulators, courts, banks or competent authorities, to comply with applicable laws, regulations and rules (including, without limitation, federal, state or local laws), and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order, as well as for internal compliance procedures and to protect the safety, security, and integrity of Unframe, our Services, customers, employees, property, and the public.
If, in the future, we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your information in connection with the foregoing events.
Where you have otherwise provided your consent to us for sharing or transferring your information.

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4. YOUR PRIVACY RIGHTS
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The following rights (which may be subject to certain exemptions or derogations) shall apply to certain individuals (some of which only apply to individuals protected by specific laws):
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1. You have the right to withdraw consent to the processing, where consent is the basis of processing.
2. You have the right to access the personal information that we hold and request further details about how we process it, under certain conditions.
3. You have the right to demand rectification of inaccurate personal information about you. We will promptly correct any information found to be incorrect.
4. You have the right to object to unlawful data processing under certain conditions.
5. You have the right to the erasure of past data about you (your “right to be forgotten”) under certain conditions.
6. You have the right to demand that we restrict the processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, the processing is no longer necessary, or if you believe your personal information is inaccurate.
7. You have the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, subject to certain conditions.
8. The personal information we collect is not used for automated decision-making and profiling, except for automated processes in the context of marketing. As stated above, you can opt out of direct marketing by Unframe by contacting Unframe directly or by following the instructions through the unsubscribe options in our email messages.
You can exercise your rights by contacting us at compliance@unframe.ai. You may use an authorized agent to submit a request on your behalf if you provide the authorized agent written permission signed by you. To protect your privacy, we may take steps to verify your identity before fulfilling your request. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly in accordance with applicable law or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes, before processing and/or honoring your request. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
Marketing emails – opt-out: You may choose not to receive marketing email of this type by sending a single email with the subject "BLOCK" to compliance@unframe.ai. Please note that the email must come from the email account you wish to block OR if you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails, and we will process your request within a reasonable time after receipt.
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5. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
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In order to run our business and provide our Website and Services to you, we transfer personal data to certain countries around the world, including to our affiliates and service providers, many of whom are located outside of your jurisdiction. Therefore, your personal data may be processed in countries with privacy laws that are different from privacy laws in your country. Whenever we make such transfers, we will use commercially reasonable efforts to implement an appropriate level of protection to your personal data by implementing at least one of the following safeguards:
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1. making sure the destination country has been deemed to provide an adequate level of protection for personal data; and/or
2. by executing implement data onward transfer instruments such as data processing and protection agreements.

6. USE BY CHILDREN. We do not offer our products or services for use by children and, therefore, we do not knowingly collect information from, and/or about children under the age of 18. If you are under the age of 18, do not provide any information to us without the involvement of a parent or a guardian. In the event that we become aware that you provide information in violation of applicable privacy laws, we reserve the right to delete it. If you believe that we might have any such information, please contact us at compliance@unframe.ai.
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7. INTERACTION WITH THIRD PARTY PRODUCTS. We enable you to interact with third party websites, mobile software applications and products or services that are not owned, or controlled, by us (each, a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services can collect information from you. Accordingly, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.

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8. ANALYTIC TOOLS/COOKIES
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Through our Services we allow third party advertising partners to set technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising”. We may allow access to other data collected by the services to share information that may be useful, relevant, valuable or otherwise of interest to you.
We reserve the right to remove or add new analytic tools, cookies, pixels and other tracking technologies.

9. CONTACT US. If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at compliance@unframe.ai.